Leadership Perspectives

Working sustainably: The magic of pausing

When someone refers to a sustainable workplace, do you think of environmental initiatives; installing blue bins for recycling, replacing disposable water bottles with water bubblers, or retrofitting lower wattage light fixtures?  If so, you are not alone. On a bigger scale, perhaps you think of sustainability as it is discussed on the world stage, in […]

5 Problems with being a perfectionist

Last month an article caught my eye.  It was called “Why your employees need to make mistakes.” Years ago, I tried to convince my boss that mistakes weren’t necessarily bad.  Mistakes could be valid measurement of effort and innovation.  If we never make mistakes, it’s a strong sign that we aren’t putting our necks out […]

DC’s Eight Wonders of Effective Communication

Ask many leaders to tell you what they really want to work on, in terms of improving their on-the-job performance, and Communication, with a big capital C, invariably shows up on a lot of people’s lists.  Sometimes leaders mean that they need to start telling people about things, being more transparent, and sharing with others […]

Getting teams to talk about what matters: Six ways to create a culture of reflection and dialogue

In my last post, I talked about the difficulty leaders run into when they treat strategic planning as a discrete event instead of the culmination of an ongoing process of reflection and dialogue.  When leaders bring team members together once a year for official strategic planning discussions, they often find that their people don’t know […]

How to make strategic planning more meaningful

Despite what the calendar says, late summer, when kids go back to school, the nights get crisper, and the days get shorter, always feels more like the start of the new year than January 1st does, to me.  Anticipation is in the air as we shake off “summer casual” attitudes and start thinking seriously about […]

Empathy: A powerful tool for leaders

The following article, which I wrote, originally appeared on the PMANewsline.com Business Success Column on July 3, 2013.  It is reprinted here with permission. People – and your relationships with people – are the lifeblood of your business. Customers, prospects, employees, and even suppliers are people that you need in order for your business to […]

How to make an effective request

Sometimes things – jobs, friendships, marriages, employee behavior or even our boss’s behavior – aren’t what we want them to be.  Often, we resort to complaining about it, usually to the people who have the least amount of power to change the situation. Last time, I talked about the importance of making requests rather than […]

A complaint is just a request not spoken. Have you made your request?

A colleague of mine once said that a complaint is just a request not spoken.  This stuck with me, partly because I help leaders learn how to make appropriate requests, and also because I am repeatedly struck by how much complaining some people do without really ever seeming to do anything about the things that […]

5 ways leaders can promote worker engagement

Last week, a post on the Wall Street Journal At Work blog claimed that over half the workers in the US aren’t enthused by or committed to their work.  The claim is based on a recent Gallup research study and, if it is true, it’s pretty scary. To understand the concept of engagement, look at […]

Talking about what matters

Last night I had a peculiar dream. I was driving on a wide, two-lane commercial road near my home.  Suddenly, in front of me, there was an elephant.  I mean a real honest-to-goodness live elephant.  He was in my lane, staring straight at me, and he did not look happy. As I slowed down and […]