Leadership Perspectives

A complaint is just a request not spoken. Have you made your request?

A colleague of mine once said that a complaint is just a request not spoken.  This stuck with me, partly because I help leaders learn how to make appropriate requests, and also because I am repeatedly struck by how much complaining some people do without really ever seeming to do anything about the things that […]

5 ways leaders can promote worker engagement

Last week, a post on the Wall Street Journal At Work blog claimed that over half the workers in the US aren’t enthused by or committed to their work.  The claim is based on a recent Gallup research study and, if it is true, it’s pretty scary. To understand the concept of engagement, look at […]

Talking about what matters

Last night I had a peculiar dream. I was driving on a wide, two-lane commercial road near my home.  Suddenly, in front of me, there was an elephant.  I mean a real honest-to-goodness live elephant.  He was in my lane, staring straight at me, and he did not look happy. As I slowed down and […]

Do you want to be right or do you want to win?

Recently, I had a most singularly rewarding experience when a client told me that something I had asked her weeks before profoundly changed her relationship with the world. When she repeated my question, I had to smile.  Many years ago, a man that I coached – a man that worked for me in my corporate […]

To communicate better, rewrite your conversations

Have you ever had a conversation and then wished you could have a do-over?  Perhaps you struggled to succinctly express your point, observed that your words did not have the impact that you intended, or left a conversation feeling dissatisfied? This happens to leaders all the time.  Many leaders who are extroverts find out what […]