Leadership Perspectives

DC’s Eight Wonders of Effective Communication

Ask many leaders to tell you what they really want to work on, in terms of improving their on-the-job performance, and Communication, with a big capital C, invariably shows up on a lot of people’s lists.  Sometimes leaders mean that they need to start telling people about things, being more transparent, and sharing with others […]

Getting teams to talk about what matters: Six ways to create a culture of reflection and dialogue

In my last post, I talked about the difficulty leaders run into when they treat strategic planning as a discrete event instead of the culmination of an ongoing process of reflection and dialogue.  When leaders bring team members together once a year for official strategic planning discussions, they often find that their people don’t know […]

How to make strategic planning more meaningful

Despite what the calendar says, late summer, when kids go back to school, the nights get crisper, and the days get shorter, always feels more like the start of the new year than January 1st does, to me.  Anticipation is in the air as we shake off “summer casual” attitudes and start thinking seriously about […]

Empathy: A powerful tool for leaders

The following article, which I wrote, originally appeared on the PMANewsline.com Business Success Column on July 3, 2013.  It is reprinted here with permission. People – and your relationships with people – are the lifeblood of your business. Customers, prospects, employees, and even suppliers are people that you need in order for your business to […]

How to make an effective request

Sometimes things – jobs, friendships, marriages, employee behavior or even our boss’s behavior – aren’t what we want them to be.  Often, we resort to complaining about it, usually to the people who have the least amount of power to change the situation. Last time, I talked about the importance of making requests rather than […]