Leadership Perspectives

Lessons for leaders in Donald Trump’s surprising win

November 10, 2016

This week’s US Presidential election represented one of the most stunning political upsets that most of us alive today have ever witnessed. Regardless of how you voted or whether you were elated, despondent, or somewhere in-between with the result, most people were genuinely surprised when they learned that Donald Trump was to be the 44th […]

Tapping your best resources to improve your operation

March 17, 2014

The following article, which I wrote, originally appeared on MailingSystemsTechnology.com on February 16, 2014.  Although I wrote the article for leaders in the mailing industry, it is important for leaders in all industries to tap their best resources. As a mailing operations leader, your key responsibility is to ensure that your operation not only survives, but […]

DC’s Eight Wonders of Effective Communication

September 23, 2013

Ask many leaders to tell you what they really want to work on, in terms of improving their on-the-job performance, and Communication, with a big capital C, invariably shows up on a lot of people’s lists.  Sometimes leaders mean that they need to start telling people about things, being more transparent, and sharing with others […]

Empathy: A powerful tool for leaders

August 5, 2013

The following article, which I wrote, originally appeared on the PMANewsline.com Business Success Column on July 3, 2013.  It is reprinted here with permission. People – and your relationships with people – are the lifeblood of your business. Customers, prospects, employees, and even suppliers are people that you need in order for your business to […]

Why we really don’t listen very well

March 19, 2013

Leaders, you know how important listening is.  And you probably know some distinctions around “active listening.”  But if you are like many leaders, you still don’t listen very well. March is International Listening Awareness Month.  One key to better listening awareness is understanding the barriers to listening and working to overcome those barriers. The are […]

Seven benefits of better listening

March 5, 2013

Listening is one of the most effective tools that a leader has in his arsenal. With relatively little effort, a leader who is a good listener can net high yield results. Think about it. When you listen, you don’t have to DO much of anything. Yes, you may ask some curiosity questions or clarifying questions, […]

Four easy ways to increase your interpersonal effectiveness in 2013.

January 9, 2013

One of the most important skills that a successful leader depends upon is their own interpersonal effectiveness.  As the New Year gets underway, there are a few simple things that you can begin to do today to increase your effectiveness with co-workers, employees, and other leaders in your organization. Smile.  Underrated as a tool for […]

7 things extraverts and introverts can each do to be better leaders

November 13, 2012

In my last post, I asked you to make a list of all the ways that your preference for introversion or extraversion may help you in your leadership endeavors.  (To understand whether you prefer introversion or extraversion, read Do you prefer extraversion or introversion?  Your leadership style may depend upon it.)  Then I suggested that […]

How to ask good questions

June 19, 2012

A few weeks ago, I wrote about the importance of empathy.  One of the best ways to demonstrate empathy is to ask questions and really listen to the answers. In addition to showing empathy, asking the right questions and having an open mind to hearing the answers helps leaders avoid myopia by exposing them to […]

Explain yourself, please

May 31, 2012

Recently, in talking with a leader, I asked her whether she was currently fulfilling her full potential on her team.  She answered honestly that she probably was not.  She wanted to but sometimes felt that communication on her executive team was hit or miss and she sometimes lacked a clear view of the big picture.  […]

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