Leadership Perspectives

Empathy: A powerful tool for leaders

August 5, 2013

The following article, which I wrote, originally appeared on the PMANewsline.com Business Success Column on July 3, 2013.  It is reprinted here with permission. People – and your relationships with people – are the lifeblood of your business. Customers, prospects, employees, and even suppliers are people that you need in order for your business to […]

Want to improve your relationships? Change your lens.

September 19, 2012

Sometimes in the drive to get things done, leaders inadvertently run roughshod over people.  Yet, these same leaders are horrified to find that others perceive them to be uncaring, not compassionate, or even downright abrasive.  They lament that they really do care about people and they hate that they are perceived as they are. Regardless, […]

How to ask good questions

June 19, 2012

A few weeks ago, I wrote about the importance of empathy.  One of the best ways to demonstrate empathy is to ask questions and really listen to the answers. In addition to showing empathy, asking the right questions and having an open mind to hearing the answers helps leaders avoid myopia by exposing them to […]

Empathy, not perfection

May 23, 2012

A few years ago when I was doing research for a graduate class in Emotional Intelligence, I had occasion to do research on empathy.  I ran across an interesting research study done in the medical community that showed some surprising results about doctors and empathy. Empathy trumps perfection.  According to the results of the study, […]

Can Leadership Be Learned?

January 31, 2012

During the Q & A portion of a recent after-dinner speaking engagement, someone asked me the classic question.  It was the quintessential question – the one that I am almost always asked.  “Marie, do you believe that a person can learn leadership skills?  Or is it something that some people are just born with?” It’s […]

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