A Tale of Two Leaders: The Case for Emotional Intelligence
Philanthropy Journal
February 27, 2017
Suppose you are a potential donor or you represent a foundation. You have two possible organizations to invest in but can only fund one. Both have compelling missions and both have programs that fall within your foundation’s areas of focus. The organizations are of a similar size and age and both organizations’ Executive Directors have similar tenure. The organizations are similar in most ways. But you must choose. (Sounding familiar?) PDF HTML
Lessons for leaders in Trump's surprising win
The Patriot Ledger
November 18, 2016
Last week's U.S. presidential election represented one of the most stunning political upsets that most of us alive today have ever witnessed.  The surprising nature of these election results is further evidence of a problem that permeates our culture. That problem is our unwillingness to respectfully hear viewpoints and ideas that oppose our own. It is a listening problem. And it is the same listening problem that a lot of leaders have in their own organizations. PDF HTML
To Improve Team Productivity, Focus on Improving Communication
Business & Legal Resources
October 13, 2016
Nothing is more important to team productivity than how well a team communicates.  Communication that increases understanding, generates important insights, and talks about what matters drives sound team decision-making, powerful action-planning, and on-target achievement of results. PDF  HTML
Becoming a Smarter Leader
March 17, 2016
One of the traits that often come to mind when people describe leaders is intellect. A leader is expected to be smart. But being smart shouldn’t be a static condition – there are always opportunities to expand your knowledge base. Here are a few ideas of ways to not only become smarter, but to become a more effective leader at the same time. PDF 
Communicate to Win
Small Business Opportunities Magazine
January 2016
Leadership teams face an increased need for cross-functional collaboration and unprecedented demand for faster decision-making.  To meet ever-accelerating requirements, teams have to be more efficient and more productive than ever.  But poor communication might be hurting your team’s productivity.  To find out, here’s seven questions to ask yourself.  Read full article:  PDF
For Greater LEADERSHIP EFFECTIVENESS, Grow Your Capacity to Lead
Mailing Systems Technology Magazine
May-June, 2014
As the mailing industry continues to face uncertainty from rate increases, competition from alternative media, and the complications of ever changing automation requirements, being a leader in the space doesn’t get easier. In an attempt to survive, leaders get tough and get lean, focusing precious resources on executing winning marketing strategies and developing new opportunities, while trimming operating costs.  Read Full Article:  PDF  HTML
Tapping Your Best Resources to Improve Your Operation
Mailing Systems Technology e-newsletter
February 16, 2014
As a mailing operations leader, your key responsibility is to ensure that your operation not only survives, but thrives by constantly evolving and improving. The most direct means of doing this is by cultivating, harvesting, and utilizing the collective wisdom that you already have within the walls of your operation. Read Full Article: PDF HTML
The Leadership Capacity of Women
Strategy for Life Magazine
January 21, 2014
Successful woman—those who build relationships and wield influence—treat people well and seek to build up others, without falling into the trap of needing to be liked at all costs. Their need to achieve objectives is greater than their need to stay safe and to belong to the group. They speak up authentically both for themselves and others, and for the good of the task at hand... Read Full Article:  PDF
Engaging the System for More Effective Strategic Planning
American Management Association
November 8, 2013
Many leaders, believing that they have devoted generous resources to a process that essentially takes people away from the real work that needs to be done, are chronically disappointed with the lackluster results that come from their strategic planning efforts. Read Full Article:   HTML
Empathy: A Powerful Tool for Leaders
PMA Newsline
July 3, 2013
People – and your relationships with people – are the lifeblood of your business. Customers, prospects, employees, and even suppliers are people that you need in order for your business to thrive. Keeping them happy is important to your business. So are understanding their needs, garnering their loyalty, and gaining their cooperation.  Read Full Article:   PDF