Leadership Perspectives

Empathy: A powerful tool for leaders

August 5, 2013

The following article, which I wrote, originally appeared on the PMANewsline.com Business Success Column on July 3, 2013.  It is reprinted here with permission. People – and your relationships with people – are the lifeblood of your business. Customers, prospects, employees, and even suppliers are people that you need in order for your business to […]

Empathy, not perfection

May 23, 2012

A few years ago when I was doing research for a graduate class in Emotional Intelligence, I had occasion to do research on empathy.  I ran across an interesting research study done in the medical community that showed some surprising results about doctors and empathy. Empathy trumps perfection.  According to the results of the study, […]

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